SHIPPING & DELIVERY POLICY

Last updated: September 16, 2026

Thank you for shopping with Designers Home. We want shipping costs, processing times, delivery estimates, and international charges to be clear before you place an order.

1. Order Processing

Most orders are processed within 3–5 business days unless a product page states a different preparation time. Processing includes order review, curation, quality checking, packing, and preparation for shipment. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

2. Shipping Destinations

We ship to eligible destinations worldwide. Shipping availability and the final shipping charge are shown at checkout based on the destination and products in the order.

3. Shipping Charges

Orders of $50 USD or more currently qualify for free standard shipping when the offer is displayed on the website and the order meets the stated conditions. For orders below $50 USD, the standard shipping charge currently displayed by the website is $5.62 USD for destinations covered by that offer. If a different amount is shown at checkout, the checkout amount controls.

4. Estimated Transit Times

Estimated carrier transit times after processing are:

· United States: approximately 7–10 business days

· Canada: approximately 10–12 business days

· United Kingdom: approximately 12–15 business days

· Australia: approximately 12–15 business days

· Other eligible destinations: the estimate shown at checkout or destination-specific shipping information.

Total delivery time is processing time plus carrier transit time. These are estimates, not guaranteed dates unless expressly stated.

5. Shipping Method and Carriers

We may use air transportation and different shipping carriers or logistics partners depending on destination, service availability, parcel characteristics, and local delivery networks. Some parcels may be handed to a local delivery partner.

6. Tracking

Tracking information is provided when available. After a label is created, tracking may take several business days to show movement. Tracking frequency can change when a parcel transfers between logistics providers or enters customs.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@designers-home.net immediately if an error is noticed. We will try to correct an address before processing or shipment, but changes cannot be guaranteed after fulfillment begins.

If a parcel is returned because of an incorrect, incomplete, refused, or undeliverable address, additional shipping charges may apply before reshipment. Any refund is handled under the Returns & Refunds Policy and applicable law.

8. Customs, Duties, Taxes, and Import Charges

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or local handling charges. Unless checkout expressly states that such charges are included or prepaid, they are the customer's responsibility. Customs processing may delay delivery.

9. Shipping Delays

Delivery may be affected by carrier congestion, customs processing, severe weather, holidays, incorrect addresses, local disruptions, or other events outside our reasonable control. If we learn that an order cannot be shipped within the stated processing period, we will provide an appropriate notice and any cancellation or refund rights required by law.

10. Lost or Delayed Packages

If tracking stops moving for an unusual period, contact support@designers-home.net. We may need to wait for the carrier investigation period or request information needed for a claim. If tracking shows delivery, a replacement or refund is not automatically guaranteed; we will review the circumstances and applicable rights.

11. Damaged Packages

If an order arrives damaged, contact support@designers-home.net as soon as reasonably possible, preferably within 72 hours of delivery. Include the order number, photos of the affected product and outer packaging, and a short description. This request helps us investigate promptly and does not waive legal rights that cannot be excluded.

12. Contact

DH Curated Brands Inc.

1339 Osage St, Denver, CO 80204, United States

support@designers-home.net

https://www.designers-home.net/