RETURNS & REFUNDS POLICY

Last updated: September 16, 2026

Nothing in this policy limits consumer rights that cannot legally be waived in the customer's country, state, or region.

1. Mystery and Curated Products

Mystery jewelry jars, mystery jewelry boxes, surprise accessory sets, and preference-based curated orders are selected around the disclosed theme, style, color direction, or product description.

Exact pieces shown in example photos are not guaranteed unless the product page expressly says that a specific item is guaranteed.

Where permitted by law, we do not accept a return solely because the customer expected exact photo items, dislikes a surprise selection, received a different decorative detail, did not receive a non-guaranteed preference, or changed their mind after opening the mystery assortment. This applies only when the order materially matches the listing and is not damaged, defective, materially misdescribed, or incorrect.

2. Final Sale and Exceptions

Where permitted by law, certain mystery, personalized, or made-to-specification products may be final sale. A final-sale designation does not remove statutory rights relating to defective, damaged, materially misdescribed, or incorrect goods.

3. Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, materially different from the listing, or contains the wrong product, contact support@designers-home.net as soon as reasonably possible, preferably within 72 hours. Include the order number, clear photos of the affected product and package, and a description of the issue. After review, the remedy may include replacement, partial refund, full refund, store credit, or another remedy required by applicable law.

4. Missing Items

If a product page expressly guarantees an item count or category and the order is missing a guaranteed item, contact us promptly. We will review the order and available packing information.

5. Order Cancellations

Contact support@designers-home.net within 12 hours after placing an order if you need to cancel. We will try to honor cancellation requests before curation, processing, packing, or shipment begins. Once preparation has started, cancellation may no longer be available where permitted by law.

6. Returns Required by Local Law

Some jurisdictions provide mandatory withdrawal or cooling-off rights. If a mandatory right applies, we will honor it subject to lawful exceptions applicable to the product.

7. Return Authorization

Do not send a return to the business address shown on this website unless we specifically instruct you to do so. We will provide return instructions and the correct return address when a return is approved.

8. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping unless applicable law or the specific offer states otherwise. For verified damaged, defective, materially misdescribed, or incorrect orders, we will provide the appropriate remedy and return-shipping arrangement where required.

9. Refunds

Approved refunds are normally issued to the original payment method. Payment-provider processing times may mean that a refund takes additional business days to appear. Original outbound shipping charges are refunded when required by applicable law or expressly stated in the offer.

10. Refused or Unclaimed International Parcels

If an international parcel is refused, abandoned, or returned because required customs charges were not paid, any refund will be handled after return and review, subject to applicable law and any permitted non-refundable shipping or carrier charges.

11. Contact

DH Curated Brands Inc.

1339 Osage St, Denver, CO 80204, United States

support@designers-home.net

https://www.designers-home.net/