FREQUENTLY ASKED QUESTIONS
Ordering
What is a Designers Home mystery jewelry box?
A Designers Home mystery jewelry box or jar is a curated collection of jewelry selected around the theme, color palette, style direction, quantity, condition, and other details shown on the product page. The exact designs are intentionally a surprise.
Will I receive the exact jewelry shown in the photos?
Not necessarily. Unless a product page expressly says that a pictured piece is guaranteed, product photos are examples of the overall aesthetic, styling direction, and possible assortment. Exact charms, stones, shapes, finishes, and individual designs may vary.
What is guaranteed?
The product page controls what is guaranteed for that listing. Depending on the product, this may include a theme, item count or count range, jewelry categories, color/metal tone, condition, size range, or other features. Anything not expressly stated as guaranteed should be treated as part of the surprise.
Can I leave preferences?
Yes. When available, you may leave notes such as favorite colors, preferred metal tone, ring size, pierced or non-pierced ear preference, jewelry types you enjoy, or motifs you would like us to avoid. We do our best to consider preference notes, but they are not guaranteed unless the listing specifically includes guaranteed customization.
Can I request a specific item I saw in a photo?
You may request it, but we cannot guarantee a specific pictured piece unless the product page or your order confirmation says it is guaranteed.
Are mystery boxes suitable as gifts?
Yes. Many collections are designed with gifting and unboxing in mind. If gift messaging is available on the product page or at checkout, follow the instructions provided there.
Product & Materials
What materials are used?
Materials vary by collection and by the exact jewelry selected. Please review the product page and our Jewelry Materials & Care page. We do not represent an item as sterling silver, solid gold, natural gemstone, nickel-free, hypoallergenic, waterproof, tarnish-free, antique, or vintage unless that claim is specifically stated for the item or collection.
Are all items new?
Most products should clearly state their condition. Some collections may include new, vintage-inspired, mixed-condition, or pre-loved pieces only when that condition is expressly disclosed on the product page. If a listing does not state that pre-loved items may be included, customers should not be expected to receive undisclosed pre-owned jewelry.
Do you sell real antique jewelry?
Only when a product page expressly states that an item is authentic antique merchandise. “Vintage-inspired,” “antique-style,” or similar aesthetic terms describe style and do not mean an item is an authenticated antique.
Shipping
Where do you ship from?
Current Designers Home shipping information states that orders are prepared and shipped from the United States.
How long does processing take?
Current standard order preparation time is 3-5 business days unless the product page states otherwise.
Do you ship internationally?
Current site information indicates shipping to the United States, Canada, the United Kingdom, Australia, and selected international regions. Availability, shipping price, duties, and estimated delivery time are confirmed at checkout.
When will I receive tracking?
When tracking is available, a shipping confirmation email will be sent after dispatch. Tracking events can take a few business days to appear.
Who pays customs duties or import taxes?
Unless checkout specifically states that duties or taxes are prepaid, international customers are responsible for customs duties, VAT, import taxes, brokerage fees, or local charges assessed by the destination country or carrier.
Returns & Problems
Can I return a mystery box because I do not like the surprise?
A difference in personal taste is not considered a defect when the order matches the disclosed theme and listing terms. Mystery and personalized items may be final sale for preference-based reasons where permitted by law. Mandatory consumer rights in your location still apply.
What if my order arrives damaged, defective, or incorrect?
Contact support@designers-home.net.net as soon as possible, preferably within 72 hours of delivery, with your order number, photos of the item, photos of the package, and a short description of the issue. This notification request does not limit rights that cannot be excluded by law.
Can I cancel an order?
Contact us within 12 hours of placing the order. We will try to help, but cancellation is not guaranteed after curation, processing, packing, or shipment begins.
The Witching Hour
Is The Witching Hour a spiritual or supernatural product?
No. The Witching Hour is an aesthetic jewelry collection inspired by gothic romance, celestial imagery, dark symbolism, and fantasy styling. Jewelry and symbolic motifs are sold as fashion and decorative items only. We do not promise luck, protection, healing, spiritual outcomes, or other supernatural results.