CONTACT US
We’re Here to Help
Questions about an order, shipping, jewelry preferences, sizing, a gift, or one of our curated surprise boxes? Our customer care team is happy to help.
For the fastest assistance with an existing order, please include your order number and the email address used at checkout.
Customer Support
Email: support@designers-home.net
Business Hours: Monday-Friday, 9:00 AM-5:00 PM MT
We aim to respond to customer inquiries within 1-2 business days. Response times may be longer during holidays, product launches, or high-volume promotional periods.
Business Address
1339 Osage St, Denver, CO 80204 US
Please note: This address is our published business mailing address. Do not send returns to this address unless our customer care team or return instructions specifically confirm that it is the correct return destination. Unauthorized returns may be delayed or refused.
Before You Contact Us
Order status or tracking: Please visit our Track My Order page first.
Damaged, defective, or incorrect item: Contact us as soon as possible and include clear photos of the item and packaging.
Address change: Contact us immediately. We can only update a shipping address before the order enters processing or shipment.
Preference request: If your order has not yet been curated, we will do our best to consider your notes. Preferences are requests, not guarantees, unless the product page expressly says otherwise.
Contact Form
Please include:
· Full name
· Email address
· Order number, if applicable
· Subject
· Message
· Photos, when relevant
Designers Home will never ask you to send full payment-card details by email.